Corporate Social Responsibility

As a company operating in 35 countries on 5 continents, with a staff of over 22,000, serving hundreds of thousands of passengers every day, we are strongly committed to corporate social responsibility. 

Our group is an industry leader in terms of addressing environmental and social issues linked to travel retail activities. 

Below are a few examples of our initiatives from Lagardère Travel Retail in the Pacific.


We consider continued improvements in sustainability a necessity for our planet, our business, our partners and our customers.

We are committed to reducing our environmental footprint and working with our partners on sustainability issues, which is why sustainability is at the heart of our business strategy.  

Across our network, we are implementing initiatives across design, waste minimisation, energy efficiency and the reduction of water usage including but not limited to:

  • All of our Australia and New Zealand stores are single use plastic bag free. In addition in Australia, some stores reusable plastic bags are only available  for a small fee, with all proceeds going to our charity partner CanTeen
  • In 2019 we began rolling out biodegradable packaging across our Food Service stores, beginning with Sydney. The packaging includes plastic cups, cutlery, napkins an boxes. We aim to have the packaging in all of our stores across Australia by the end of 2019.


We are proud of the work we do to support a range of community initiatives in the Pacific

Our charitable activities in the region include:    

  • Donation boxes - prominently placed in all AU and NZ stores and our two support offices all year round. 
  • Employee Engagement - We get our team involved with by organising activities including raffles, staff sales, morning teas and fun runs. 
  • Volunteering - all office staff have one day of leave per year to use on a volunteering activity of their choosing.  
  • In kind product donations.  

Gender diversity

Lagardère Travel Retail firmly believes that gender diversity in teams is a performance lever and stimulates creativity

At a global level, the company is an active member of the LL network, initiated by the Lagardère group. The network’s aim is to promote gender diversity at every level of the hierarchy. Women hold 43% of executive management roles in the Lagardère group. 

The LL network is built around networking events, workshops, personal and professional master classes, and inspiring conferences. It also offers mentoring programs for women, led by Group Executive Managers (men or women) over a 12-month period. Just a year after it was launched, the LL network now has 385 members. 


CSR Report from the Lagardère Group